Understanding the factors that drive patient satisfaction

Two new surveys conducted by or on behalf of West have revealed that patient satisfaction ratings can have a significant impact on the long-term financial stability of a hospital or practice. If your ratings are low or just okay, it may be time to take steps to understand what drives patient satisfaction. Here are the…

September 18, 2018
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The financial implications of patient satisfaction scores

Two new surveys conducted by or on behalf of West have revealed that patient satisfaction ratings are deeply intertwined with the financial well-being of a hospital or health system. This is primarily due to two factors: New reimbursement models tied to satisfaction ratings and increased consumer choice. New reimbursement models According to the Centers for…

September 5, 2018
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